Frequently Asked Questions
Everything you need to know about your Oklahoma City Thunder gear.
When will my order ship?
Standard orders are processed within 1-3 business days. During the NBA season or after major team announcements, processing may take up to 5 business days. You will receive a tracking number via email once your package departs our facility.
What is your return policy for jerseys?
We accept returns on unworn, unwashed jerseys with original tags attached within 30 days of purchase. Please note that custom 'Create Your Own' jerseys with personalized names and numbers are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship Thunder gear to fans worldwide. International shipping rates and delivery timelines vary by destination and will be calculated at checkout. Please note that customs duties and taxes are the responsibility of the recipient.
How do I know what size to order?
We provide a comprehensive size chart link on every product page. NBA jerseys typically have an 'Athletic Fit,' so we recommend sizing up if you prefer a looser feel or plan to wear a hoodie underneath.
Are the products on this site authentic?
Absolutely. As the Official OKC Thunder Shop, we only sell 100% authentic NBA licensed apparel, headwear, and equipment sourced directly from official partners like Nike, Fanatics, and New Era.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may cancel your order within 30 minutes of placement by contacting our support team. After that window, we are unable to make changes, but you may initiate a return once the item arrives.